Mark Dunbar to CHAIR OF GOLF
Your Suggestion / Comment
Could you please explain to me how when booking a Saturday game of golf on the BRS the first slot was blocked for 20 minutes when I was under the impression that the slot would be released within several minutes.
Good afternoon Mark
I am sorry you have experienced problems when trying to book.
I can advise that I have checked the booking log and cannot see any reason you couldn’t book in.
The first tee time of 08:10 was booked at 17:06:44 for two people. Then at 17:06:56 another member logged on and added just himself to the tee time.
As I am sure you are aware a message does flash up ‘Locked By Another User’ but again this should only last for a couple of minutes while a tee time is booked.
As the system should refresh within a few minutes is it possible that your device actually ‘froze’?
I can only suggest that if you have further problems you try refreshing the page by logging out and reloading the App.
thank you for your quick response I can assure you that for nearly 20 minutes I was refreshing and logging in and out of the BRS system but to no avail this is not the first time it has happened on the same day a later T slot was also constantly “Locked by another user”
I have today spoken to BRS who think the problem you experienced was that the page “froze”. I explained that you logged out then logged back in on several occasions refreshing the page without success.
According to the chap I spoke to the only way to fix this is by “clearing the browser cache”. Obviously I do not know if you were using a computer/tablet device so couldn’t comment further.
He recommended that you download the BRS Golf App from Play Store onto your phone which apparently is the easiest way to book.
I hope this helps.